Standard Operating Procedures: 5 Steps to Increased Efficiency & Profit
Builders and contractors wear many hats, and the best way to manage key responsibilities is to put expectations into writing in the form of written procedures and job descriptions. This webinar provides a systematic 5-step process to implementing standard operating procedures so that you can lessen the company dependence on you, begin to effectively delegate day-to-day responsibilities and take on more of a strategic role in your business that allows for growth and quick reaction to market opportunities.
Participants in this webinar will:
- Discover a 5-step process to systematize company operations.
- Identify organizational needs and how to respond to them.
- Create a framework for identifying specific tasks for every position in your company.
- Discover how to create standard operating procedures needed to manage more effectively
Speaker: David Lupberger, President, Remodel Force
NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.
Cancellation and Refund Policy: Registration is open until 3 p.m. ET (12 p.m. PT) on Tuesday, October 27. To receive a refund, cancellations must also be submitted by 3 p.m. ET (12 p.m. PT) on Tuesday, October 27. After that date, no refunds will be issued. Cancellation requests must be submitted to Deborah Krat at EdWebinars@nahb.org
David Lupberger & Associates, Boulder, CO
For more than two decades I’ve drawn from my experience as a small business owner to help contractors successfully develop lean and mean business systems. Through my work, I hope to redefine the way that small business owners, their customers, and suppliers work together by collaborative relationships being optimized and improved. I have been involved with running a small, local-service businesses for over 20 years. After moving to the Washington DC area in 1988, I practiced high-end residential remodeling and focused on delivering the highest quality service to my clients. Over 90% of my work came from repeat and referral business, demonstrating the trust I developed with clients
That experience in managing customer expectations led me to write a book entitled Managing the Emotional Homeowner, which has become one of the bibles of the remodeling industry and helped thousands of contractors improve the level of service they provide clients. I fervently believe that the best customer service only comes when a small business owner can deliver consistent results, which happens with proven systems.
I spent nearly four years writing the Remodeler’s Turnkey Program as a basic how-to text on running a service company. In the last 5 years, I have sold over 500 copies of his program, helping hundreds of business owners improve their businesses, increase their profits, and spend more time with their families.
In 2004, I got to move back to Colorado, where I spent the first 30 years of my life. From my base in Colorado, I now consult with both business owners and industry companies such as General Electric, Milgard Windows, and American Express to maximize customer service relationships between industry partners.