Certified New Home Sales Professional (CSP) Online

Master the craft of successful selling. This professional-level course is designed for specialists in new home sales. You will gain a broad understanding of the home building business, discuss consumer psychology and learn the advanced techniques used by real estate veterans for greeting, closing and overcoming objections. Includes CSP I: The Art and Science of Selling, CSP II: Understanding New Home Construction, and CSP III: Selling Skills for New Home Sales Professionals.

While the core content is the same as that of the in-person course, this dynamic online version is delivered in audio and video formats. It contains on-screen text, downloadable resources, a transcript of the course and a discussion forum where you can pose questions, share perspectives and enhance what you've learned. The online course offers the flexibility of taking it when you want and at your own pace. You have one year to complete the course and take the exam. NAHB requires that you score at least 70% on the test to receive your completion certificate.

As a graduate of this course, you will be able to define and describe the:

  • Qualifications and characteristics of a new home salesperson
  • Differences between selling new homes and resale homes
  • Role of the Critical Path to Successful Selling in the new home sales environment
  • Basic steps of builders decision making and development process
  • Basic construction features that benefit the home buyer
  • Builders marketing approach and the impact the new home sales person has in the marketing process
  • Impact of consumer behavior on the new home selling process
  • Basic elements of effective communications in the selling environment
  • Importance of prospecting in searching for and qualifying potential buyers
  • Legal aspects of the real estate business and fair housing guidelines

You will also gain the following skills:

  • Greeting and qualifying a prospective buyer
  • Using the area and community as selling point
  • Successfully demonstrating the product
  • Handling objections
  • Reducing the process to writing
  • Successful closing
  • Basic new home financing
  • Using follow-up systems to increase sales
  • Final walk-through and call-back procedures

Upon successful completion of the course, you can apply to earn the Certified New Home Sales Professional (CSP) designation

Important Registration Details:

Please note: You will only have up to one year to complete the requirements of this course. If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

This course is non-transferrable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course.  If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now. 

Refund Policy: No refunds are issued for on demand courses upon purchase. 

Any questions or need more information? Please contact Sheila Coble.

Key:

Complete
Failed
Available
Locked
CSP I: The Art and Science of Selling
Begin self-paced component package.
Begin self-paced component package. Introduction If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section I: The New Home Sales Professional
Begin self-paced component package.
Begin self-paced component package. The New Home Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 2: The Art of Selling-Understanding Consumer Behavior
Begin self-paced component package.
Begin self-paced component package. The Art of Selling Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 3: The Science of Selling-Targeting Your Sales Approach
Begin self-paced component package.
Begin self-paced component package. The Science of Selling Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
CSP II: Understanding New Home Construction
Begin self-paced component package.
Begin self-paced component package. Introduction Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 1: Construction Terms and Blueprints
Begin self-paced component package.
Begin self-paced component package. Construction Terms Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 2: The Home Building Process
Begin self-paced component package.
Begin self-paced component package. The Home Building Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 3: Preparing to Sell
Begin self-paced component package.
Begin self-paced component package. Preparing to Sell Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 4: Financing Options
Begin self-paced component package.
Begin self-paced component package. Financing Options Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 5: Legal Considerations
Begin self-paced component package.
Begin self-paced component package. Legal Considerations Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
CSP III: Selling Skills for New Home Sales Professionals
Begin self-paced component package.
Begin self-paced component package. Introduction Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 1: Building Relationships and Discovering Needs
Begin self-paced component package.
Begin self-paced component package. Building Relationships Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section may no longer be functional. Please remember to exit the screen at the end of this component to advance to the next section of the activity.
Section 2: Presenting Solutions
Begin self-paced component package.
Begin self-paced component package. Presenting Solutions Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section are no longer functional. Please remember to exit the screen at the end of each section to advance to the next section of the activity.
Section 3: Gaining Commitment and Providing Service
Begin self-paced component package.
Begin self-paced component package. Gaining Commitment Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. Many of the navigational directions and/or links found in this section are no longer functional. Please remember to exit the screen at the end of each section to advance to the next section of the activity.
Course Test
36 Questions  |  2 attempts  |  26/36 points to pass
36 Questions  |  2 attempts  |  26/36 points to pass This test contains 36 questions and requires 26 correct answers to pass.
Course Evaluation
10 Questions
10 Questions Please fill out the evaluation below with your feedback about the course. You must complete the evaluation to receive your Certificate of Completion. Click the link below when you are ready to begin.
Certificate of Completion
18.00 Continuing Education credits  |  Certificate available
18.00 Continuing Education credits  |  Certificate available