COVID-19 Compliance & Operational Challenges in Multifamily Property Management

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COVID-19 has thrown the worlds of multifamily property management, operations and compliance into uncharted territory. In this webinar, state agency representatives and property management executives will go beyond the details of the virus itself, and instead share real-world responses and reactions that have worked for properties during the crisis. Topics explored will include state and federal guidance, on-site implementation, managing lease-ups, social distancing, future precautions, avoiding potential pitfalls and more. 

Participants in this webinar will:

  • Understanding federal and state guidance—what has been addressed and what has not.
  • Learn about income calculation guidance relative to the C.A.R.E.S Act.
  • Discuss operational impacts and considerations during this pandemic and planning for potential future outbreaks. 

Moderator: Kristin Han, WNC & Associates,

Speakers: Scott Michael Dunn, CEO, Costello Compliance,; Wesley Daniel, SVP Affordable Housing, ConAm Management,; Susan Westbrook, Manager of Rental Assets, NC Housing Finance Agency,; Jennifer Marchand, OHCS Multifamily Compliance Technical Advisor, Oregon Housing and Community Services,

NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: HCCP, CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.

Cancellation and Refund Policy:  Registration is open until 3 p.m. ET (12 p.m. PT) on Tuesday, June 2. To receive a refund, cancellations must also be submitted by 3 p.m. ET (12 p.m. PT) on Tuesday, June 2. After that date, no refunds will be issued. Cancellation requests must be submitted to Deborah Krat at

Kristin Han

VIce President, WNC & Associates

Kristin H. Han serves as the Vice President - Compliance with WNC, a national syndication firm founded in 1971, specializing in affordable housing investments, asset management and development services in acquiring over 1,400 developments.   Ms. Han is currently responsible for monitoring over 640 developments in 47 states , District of Columbia and Virgin Islands within the current investment portfolio valued at over $9.5 billion for compliance with Section 42 of the Internal Revenue Code and related regulatory requirements along with assessing and managing risks in various stages of construction through stabilization.  She has more than 29 years of affordable housing experience including low-income housing tax credit, tax-exempt bonds, and various HUD and RD programs. 

Scott Michael Dunn

Chief Executive Officer, Costello Compliance and Director of Policy, The Costello Companies

Scott Michael Dunn is the CEO of Costello Compliance and the Director of Policy for the Costello Companies. The Costello Companies are developers, builders and managers of affordable housing with clients throughout the country. Mr. Dunn has almost three decades of experience in multi-family housing and holds various specialized certifications related to all major affordable housing programs. Prior to joining the Costello Companies, Scott Michael served as the Executive Vice President of Zeffert & Associates for over a decade where he was responsible for the company’s overall daily operations as well as developing and monitoring the training, compliance and state monitoring divisions.

Jennifer Marchand

OHCS Multifamily Programs Compliance Technical Advisor

Jennifer C. Marchand is the OHCS Multifamily Compliance Technical Advisor. She joined OHCS as a Compliance Officer in 2003. Jennifer serves on the Oregon AHMA board as a liaison for OHCS and has conducted numerous trainings and panels on a national level for the National Council of State Housing Agencies (NCSHA).

Wesley Daniel

SVP, Affordable Housing, ConAm Management

Susan Westbrook

Manager of Rental Assets, NC Housing Finance Agency


06/03/2020 at 3:00 PM (EDT)  |  Recorded On: 06/04/2020
06/03/2020 at 3:00 PM (EDT)  |  Recorded On: 06/04/2020 This webinar starts at 3:00 pm ET. Attendees will be able to login at 2:45 pm ET.
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1.00 Continuing Education credit  |  Certificate available
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