NAHB Learning
Effective Ways to Manage Client Expectations and Experience: Before, During and After the Build: Webinar: NAHB|IBS: October 8, 2:00 PM (ET)
Includes a Live Web Event on 10/08/2026 at 2:00 PM (EDT)
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- All Users - Free!
In today's high-stakes building environment, managing client expectations drives project success, profitability, and reputation. Yet even experienced professionals face misalignment, scope creep, and avoidable fire drills often rooted in unclear expectations from the start.
This session presents a proactive approach to shaping the client experience before, during, and after the build. Drawing on design-build expertise, Andrea Seymour shares strategies to lead conversations, set boundaries, and guide clients through a clear process.
Learn to control the narrative early, reduce guesswork, and use tracking tools to maintain alignment, resulting in fewer surprises, stronger relationships, and more efficient projects.
Free registration is available to all after login. To create an account, visit www.nahb.org/register or call the help desk at 202.266.8313 for assistance.
Andrea M. Seymour
CEO + Principal Designer
Springdale Custom Builders
As the co-founder and CEO of Springdale Custom Builders, Andrea Seymour has led her company to the forefront of Charlotte’s custom homebuilding industry. Her dedication to quality, collaboration, and connection has earned her numerous awards and the respect of peers and clients alike. Andrea’s story is more than a blueprint for success—it’s a call to action. When she’s not creating timeless homes, she’s creating opportunities for others to thrive. Whether mentoring women in business, strengthening her local community, or championing small businesses, Andrea leads with heart, authenticity, and vision. ANDREA AND SPRINGDALE CUSTOM BUILDERS AWARDS: Tory Burch Foundation Founders Award 2026 -Charlotte Business Journal’s Women in Business Awards for 2025 -Mame Awards 2024 Winner for Best Custom Home -Mame Awards 2024 Winner for Best General Renovation -2023 and 2024 Charlotte's Best 2024 Award for Best Home Builder -2023 honoree in Charlotte Business Journal's Most Admired CEO Award -Best General Contractor in the 2023 Best of the Nest Awards -NARI CotY Awards 2023 for Best Residential Addition -NARI CotY Awards 2023 for Superintendent of the Year -Charlotte Business Journal’s Fast 50 Awards Program for 2022 -NARI CotY Awards 2022 for Best Residential Interior Renovation -NCHBA STARS Awards 2022 for Best Addition
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