How Award-Winning Builders Achieve Operational Excellence

  • Registration Closed

Why do some builders excel while others tread water? It's all about a commitment to continual improvement across the entire operation to achieve sustained success. In this webinar, some of the country’s best-run builders will open their playbooks and share best business practices. Learn from the winners of the National Housing Quality Award (NHQA), as they discuss earning the highest level of peer recognition for operational excellence through strategic planning, better building performance, higher employee and trade partner retention, greater profitability, enviable customer satisfaction and more.

Participants in this webinar will:

  • Learn to establish operations that result in sustained success and profitability while achieving high levels of employee and supplier/trade partner satisfaction.
  • Understand how top builders remain in business after economic and industry downturns.
  • Apply industry-leading best practices to your organizational planning and continuous improvement efforts and investments.

Speakers: Mike Beirne, Senior Editor, Pro Builder Media; Todd Booze, CGP, Director National Housing Quality Award, Professional Builder Magazine; Robert G. Kehlor, n/a, Executive Partner, True Homes; and Tim OBrien, CGP, President, Tim O'Brien Homes

NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.

Cancellation and Refund Policy:  Registration is open until 3 p.m. ET (12 p.m. PT) on Tuesday, November 10. To receive a refund, cancellations must also be submitted by 3 p.m. ET (12 p.m. PT) on Tuesday, November 10. After that date, no refunds will be issued. Cancellation requests must be submitted to Deborah Krat at

Mike Beirne

Senior Editor, Pro Builder Media

Todd Booze

CGP Director National Housing Quality Award Professional Builder Magazine

Robert G. Kehlor

n/a Executive Partner True Homes

Tim O'Brien

President Tim O'Brien Homes


11/11/2020 at 2:00 PM (EST)   |  60 minutes
11/11/2020 at 2:00 PM (EST)   |  60 minutes This webinar starts at 2:00 pm ET. Attendees will be able to login at 1:45 pm ET.
Webinar Evaluation
9 Questions
9 Questions Please fill out the evaluation below with your feedback about the webinar. You must complete the evaluation to receive your Certificate of Completion. Click the link below when you are ready to begin.
Certificate of Completion
1.00 Continuing Education credit  |  Certificate available
1.00 Continuing Education credit  |  Certificate available