NAHB Learning
NAHB | IBS 2026 Education Recording: No More Callbacks: The Secrets to Error-Free Execution in Construction
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Rework drains profits, so we're breaking down the communication systems, quality control protocols, SOPs, and jobsite-to-office workflows top contractors use to eliminate callbacks and execute flawlessly. Through case studies, see how builders reduced errors by 40%, improved client trust and created scalable operations that deliver consistent, high-quality results -- without micromanaging every jobsite.
Exclusively for NAHB Members & Credential Holders: Free registration for members after login. If you have not set up your NAHB account, please visit: www.nahb.org/register or call 202.266.8313
Learning Objectives:
- Learn how to build and implement SOPs that reduce rework and increase jobsite consistency.
- Discover field-tested communication checkpoints to avoid errors before they happen.
- Understand how to turn callbacks into a quality improvement opportunity that builds client trust.
- Explore ways to train field crews and office teams on the same quality control standards.

Christopher Karins
Addison Homes

Rich Kogelshatz
Heartland Builders
Todd Usher, PhD, GMB, MCGP, CAPS, LEED AP
Founder & President
Addison Homes
Todd Usher is a nationally recognized leader in high-performance, sustainable homebuilding and the founder of Addison Homes. Drawing on his early career in chemical manufacturing and a deep passion for building science, Todd developed a precision-driven quality system that ensures every Addison home delivers exceptional comfort, superior indoor air quality, outstanding energy efficiency, and increased resilience to natural disasters. Under his leadership, Addison Homes is among the limited number of U.S. builders that construct every home to rigorous national standards, including the U.S. Department of Energy’s Energy Efficient New Homes Program and the Environmental Protection Agency’s Indoor airPLUS program. Todd pairs his industry leadership with academic expertise as Director of Clemson University’s Master of Real Estate Development program. He holds four Clemson degrees, including a PhD in Planning, Design & the Built Environment, a Master of Construction Science, and an MBA. Dedicated to educating the next generation of real estate development and construction professionals, Todd is known for his systems-thinking approach and brings a unique blend of scientific rigor, industry insight, and client-centered values to every project.
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