NAHB Learning
Webinar: Hiring Smarter to Retaining Longer: Management Best Practices That Work in Affordable Housing - June 17 @ 2:00 PM (ET)
Includes a Live Web Event on 06/17/2026 at 2:00 PM (EDT)
-
You must log in to register
- All Users - $39
- *Further discounts may apply once you log in.
Struggling to find -and keep-great employees? This webinar gives affordable housing property managers a practical, no-fluff playbook to hire smarter, ramp up new hires faster, and retain top performers. Learn how to improve candidate selection with structured hiring, set clear expectations from day one, and use a 30/60/90-day plan to build confidence and accountability quickly. Plus, discover simple but powerful coaching, feedback, and recognition strategies that keep your team engaged and performing at their best. Walk away with tools you can use immediately to build a stronger, more stable team.
Exclusively for NAHB Members & Credential Holders: Free registration for members after login. If you have not set up your NAHB account, please visit: www.nahb.org/register or call 202.266.8313.
Wendy M. Quackenbush (Moderator)
Director of Multifamily Compliance
The Texas Department of Housing and Community Affairs
Wendy Quackenbush has served at the Texas Department of Housing & Community Affairs in various roles since 2001. Currently, Mrs. Quackenbush is the Director of Multifamily Compliance. In her role, she manages and oversees the Compliance Team that conducts physical inspections, onsite monitoring reviews, program and income eligibility training, technical assistance to development owners, management companies and others and oversees the Annual Owner’s Compliance Report (AOCR). Prior to joining the Department, she worked in the apartment industry since 1992 starting out as a leasing agent and eventually working as the Compliance Director for an affordable housing developer in the private sector. She is very passionate about affordable housing and helping others. Her friends describe her as a good listener, loyal, an Ebay shopping wizard and a casserole maker extraordinaire. She is married to her high school sweetheart, a mother of one college age daughter and has three of the cutest dogs, Xochi, Tepin and Munckin. She loves all Star War movies, reading fantasy books, antique shopping, wine tasting and volunteering at her local service center.
Erlinda McCoy
Director, Human Resources
CAHEC Management, Inc
Erlinda McCoy, SHRM-SCP is a seasoned Human Resources executive with more than 25 years of progressive experience leading strategic HR initiatives across multi-state organizations. She currently serves as Director of Human Resources for CAHEC Management, Inc., where she partners with senior leadership to align people strategies with organizational goals, strengthen workplace culture, and ensure legal and regulatory compliance.
Throughout her career, Erlinda has led comprehensive HR functions including talent acquisition, employee relations, performance management, compliance, safety, benefits administration, and workforce engagement. She has successfully supported organizations across diverse industries including property management, manufacturing, construction, and staffing. Known for balancing employee advocacy with business strategy, she brings a practical, solutions-focused approach to leadership development, workplace investigations, and organizational effectiveness.
A SHRM Senior Certified Professional (SHRM-SCP), Erlinda is an active member of the Society for Human Resource Management and is recognized for her integrity, collaborative leadership style, and commitment to creating inclusive, high-performing work environments.

CONNECT WITH NAHB