What Customers Want: It's Not What You think!

Recorded On: 04/19/2018

Registration Closed

What do customers really want? Here’s a hint: It’s not (just) price, quality, timing or any of those attributes of your product or service. It’s the experience you deliver. In this webinar replay, learn how to build a relationship with your customer and understand how to walk their shoes. With this knowledge, you will see how to personalize your customer’s experience and deliver the “wow!” factor every time.

Participants in this webinar replay will:

Discover how to recognize what your customers want and expect
Discuss the steps necessary to establish a relationship with your customers
Explain how to personalize a customer’s experience and deliver the right product or service every time

Speaker: Randi Busse, Workforce Development Group, Inc.

NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.

Cancellation and Refund Policy - No refunds are issued for webinar replays upon purchase. However, NAHB regularly reviews these products and reserves the right to remove replays that are no longer current. If you are unable to view a replay during your 12-month access period, please contact Deborah Krat at EdWebinars@nahb.org.

Randi Busse

President, Workforce Development Group

Randi Busse, President of Workforce Development Group, has been helping employees to delight customers for more than 25 years. Her programs help employees “think like an owner, not a renter.” Her book, “Turning Rants Into Raves” is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as a customer and how their behaviors and the way their employees treat customers affects their bottom line.