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  • CSP III: Selling Skills for New Home Sales Professional

    Contains 6 Component(s), Includes Credits

    In this Certified Sales Professional (CSP) module, you will learn the advanced techniques used by real estate veterans for greeting, closing and overcoming objections. Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    In this Certified New Home Sales Professional (CSP) module, you will learn the advanced techniques used by real estate veterans for greeting, closing and overcoming objections. This module covers the phases of the sales process, ways to successfully demonstrate features and how to use the home’s area and community as a selling point. You will explore ways to earn trust, identify needs and “service the sale.”  You’ll also learn to use follow-up systems to increase sales along with final walk-through and call-back procedures.

    While the core content is the same as that of the in-person course, the dynamic online version is delivered in audio and video formats. It contains on-screen text, downloadable resources, and a transcript of the course. The online course offers the flexibility of taking it when you want and at your own pace. You will need to complete CSP I: The Art and Science of Selling, CSP II: Understanding New Home Construction, and pass the exam with a score of 70% to achieve the CSP designation.

    NAHB Continuing Education: 6 hours towards CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM 

    Important Registration Details:

    Please note: You have one year after purchase to complete the requirements of this module. If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    This course is non-transferable.  Do not use another individual’s login information to register for this course.  You must login to nahb.org as yourself to receive a certificate of completion and credit for this course.  If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company.

    You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now.

    Refund Policy: No refunds are issued for on demand courses upon purchase. 

    Any questions or need more information? Please contact ElearningHelp@nahb.org

  • Principles of Residential Marketing: Research and Analysis Online

    Contains 11 Component(s), Includes Credits

    Developing a successful new home community depends on solid market research and planning from start to finish. In this two-part online course, you'll learn the foundation of new home research and analysis and then learn how to apply it through experiential in-person activities. The level of content in this on-demand course is for the novice learner. This self-guided course will help you begin to build the skills necessary to get your single- and multifamily homes to market and continually monitor their success, whether you are a builder, developer, land planner, designer or real estate professional. Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    Developing a successful new home community depends on solid market research and planning from start to finish. In this two-part online course, you'll learn the foundation of new home research and analysis and then learn how to apply it through experiential in-person activities.

    This self-guided course will help you begin to build the skills necessary to get your single- and multifamily homes to market and continually monitor their success, whether you are a builder, developer, land planner, designer or real estate professional.

    By completing this component of the course, you will be able to:

    • Understand roles and responsibilities of builders and developers for development of a community.
    • Define, conduct and compare market research to determine location, product and target market.
    • Understand the macro and micro aspects that must be analyzed for site selection.

    Special Instructions: Part 1 (online) must be taken prior to Part 2 (classroom) and the worksheets completed during the online portion must be brought to the classroom portion of the course. Students are strongly encouraged to take Research and Analysis before Strategy and Implementation for the most valuable learning experience if working towards the CMP and/or MIRM designations. Students are encouraged to review the online course a few days in advance of the classroom portion, as the final test builds off both components of the course.

    Continuing Education Hours: 6.0

    Designations: CMP, MIRM

    Continuing Education Credits: CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM

    Important Registration Details:

    Please note: You have one year after purchase to complete the requirements of this module. If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive a certificate of completion and credit for this course.  If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now.

    Refund Policy: No refunds are issued for on demand courses upon purchase. 

    Any questions or need more information? Please contact ElearningHelp@nahb.org

  • Principles of Residential Marketing: Strategy & Implementation Online

    Contains 10 Component(s), Includes Credits

    By incorporating both time-tested strategies and cutting-edge marketing tactics throughout the new home development process from building to marketing to selling, you will be able to inspire your buyers to feel like they couldn't possibly live anywhere else. The level of content in this on-demand course is for the novice learner. Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    Once you've completed the research and analysis that has helped you to identify the best location and product for your target market, you must determine the best approach to communicating to a mass of potential buyers. By incorporating both time-tested strategies and cutting-edge marketing tactics throughout the new home development process from building to marketing to selling you will be able to inspire your buyers to feel like they couldn't possibly live anywhere else.

    In this course you'll learn the foundations of how to make the sale through effective marketing strategies. You'll be able to define the role of marketing and sales and be able to take the research and develop an effective marketing strategy that uses the best channels to reach your desired audience. 

    By completing this component of the course, you will be able to:

    • Understand the importance of developing and analyzing a marketing strategy.
    • Explain the relationship between marketing, sales and your product.
    • Understand the roles of advertising, promotions and public relations in your sales strategy and identify the various channels for reaching audiences (e.g., digital, print, events).
    • Learn how to determine staffing and sales environment needs.

    Special Instructions: Part 1 (online) must be taken prior to Part 2 (classroom) and the worksheets completed during the online portion must be brought to the classroom portion of the course. Students are strongly encouraged to take Research and Analysis before Strategy and Implementation for the most valuable learning experience if working towards the CMP and/or MIRM designations. Students are encouraged to review the online course a few days in advance of the classroom portion, as the final test builds off both components of the course.

    Continuing Education Hours: 6.0

    Designations: CMP, MIRM

    Continuing Education Credits: CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM

    Important Registration Details:

    Please note: You have one year after purchase to complete the requirements of this module. If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now.

    Refund Policy: No refunds are issued for on demand courses upon purchase. 

    Any questions or need more information? Please contact ElearningHelp@nahb.org.

    Credit for Catalog Image: Hallsley, 2016 Best in American Living ™ Awards winner  Photographer: Bryan Chavez 

  • Certified New Home Sales Professional (CSP) Online

    Contains 17 Component(s), Includes Credits

    Master the craft of successful selling. This professional-level course is designed for specialists in new home sales. You will gain a broad understanding of the home building business, discuss consumer psychology and learn the advanced techniques used by real estate veterans for greeting, closing and overcoming objections. Includes CSP I: The Art and Science of Selling, CSP II: Understanding New Home Construction, and CSP III: Selling Skills for New Home Sales Professionals. The level of content in this on-demand course is for the novice learner. Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    Master the craft of successful selling. This professional-level course is designed for specialists in new home sales. You will gain a broad understanding of the home building business, discuss consumer psychology and learn the advanced techniques used by real estate veterans for greeting, closing and overcoming objections. Includes CSP I: The Art and Science of Selling, CSP II: Understanding New Home Construction, and CSP III: Selling Skills for New Home Sales Professionals.

    While the core content is the same as that of the in-person course, this dynamic online version is delivered in audio and video formats. It contains on-screen text, downloadable resources, a transcript of the course and a discussion forum where you can pose questions, share perspectives and enhance what you've learned. The online course offers the flexibility of taking it when you want and at your own pace. You have one year to complete the course and take the exam. NAHB requires that you score at least 70% on the test to receive your completion certificate.

    As a graduate of this course, you will be able to define and describe the:

    • Qualifications and characteristics of a new home salesperson
    • Differences between selling new homes and resale homes
    • Role of the Critical Path to Successful Selling in the new home sales environment
    • Basic steps of builders decision making and development process
    • Basic construction features that benefit the home buyer
    • Builders marketing approach and the impact the new home sales person has in the marketing process
    • Impact of consumer behavior on the new home selling process
    • Basic elements of effective communications in the selling environment
    • Importance of prospecting in searching for and qualifying potential buyers
    • Legal aspects of the real estate business and fair housing guidelines

    You will also gain the following skills:

    • Greeting and qualifying a prospective buyer
    • Using the area and community as selling point
    • Successfully demonstrating the product
    • Handling objections
    • Reducing the process to writing
    • Successful closing
    • Basic new home financing
    • Using follow-up systems to increase sales
    • Final walk-through and call-back procedures

    Upon successful completion of the course, you can apply to earn the Certified New Home Sales Professional (CSP) designation

    Important Registration Details:

    Please note: You will only have up to one year to complete the requirements of this course. If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    This course is non-transferrable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course.  If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now. 

    Refund Policy: No refunds are issued for on demand courses upon purchase. 

    Any questions or need more information? Please contact ElearningHelp@nahb.org

  • House Construction as a Selling Tool

    Contains 9 Component(s), Includes Credits

    This on-demand course is designed to help building industry professionals more thoroughly understand the entire building process and to better present the benefits of the builder’s construction to potential buyers, while working as a unified team with the construction side of the operation. The primary audience for this course is sales staff and real estate agents representing builders as well as small builders, custom builders and remodelers. It is also intended for the professional who is new to the construction industry, those who want to expand their knowledge base, and anyone who fields homebuyer questions about the building process. The level of content in this on-demand course is for the novice learner.

    This on-demand course is designed to help building industry professionals more thoroughly understand the entire building process and to better present the benefits of the builder’s construction to potential buyers, while working as a unified team with the construction side of the operation. The primary audience for this course is sales staff and real estate agents representing builders as well as small builders, custom builders and remodelers. It is also intended for the professional who is new to the construction industry, those who want to expand their knowledge base, and anyone who fields homebuyer questions about the building process.

    By completing this course, you will be able to:

    • Use improved knowledge of how communities are developed and houses are built to create value in the buyer’s mind
    • Respond confidently to buyer questions and concerns about all phases of building a home and community
    • Describe the materials and methods typically used in residential construction and their benefits to the homeowner using plain language rather than technical terms
    • Describe the roles of all the stakeholders involved in constructing or remodeling a home and how to collaborate to set expectations to benefit the homeowner
    • Use the final steps in the sales process to close the sale, maintain customer satisfaction and generate new sales leads

    NAHB Continuing Education: 6 hours toward CAPS, CGA, CGB, CGR, CMP, CSP, GMB, Master CSP and MIRM

    Required for NAHB Designations: Master CSP

    Elective for NAHB Designations: CGA

    Important Registration Information: 

    Please note: You will only have up to one year to complete the requirements of this course.

    This course is non-transferable. Do not use another individuals login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course.  If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now. 

    Refund Policy: No refunds are issued for on-demand courses upon purchase. 

    Any questions or need more information? Please contact ElearningHelp@nahb.org.

  • Income Averaging – Part II: Crucial Updates

    Contains 1 Component(s)

    We received many follow-up questions from our July 19, 2018 webinar, Avoid Costly Mistakes with the New Average Set-Aside Option. As a result, we thought we would continue our discussion on the new minimum set-aside option, answer the latest questions and discuss some best practices regarding the Income Average Test. The level of content in this webinar replay is for the intermediate learner.

    We received many follow-up questions from our July 19, 2018 webinar, Avoid Costly Mistakes with the New Average Set-Aside Option. Additionally, as a growing number of states and properties are implementing the Income Average Test, some best practices begin to emerge. This webinar replay will continue the discussion started with the previous webinar, answer the latest questions and discuss some best practices regarding the Income Average Test.

    Participants in this webinar replay will:

    • Describe the core concepts of the Income Average Test, including which properties may use the new set-aside and how set-aside averaging works
    • Explain how the Available Unit Rule works with the new option
    • List some of the key steps on an action plan to implement the new set-aside

    Speakers: 

    • Scott Michael Dunn, The Costello Companies
    • Carol A. Howard, HCCP, NCP-Executive, CPM, Vice President and Director of Housing Compliance, Boston Capital

    NAHB Continuing Education: 1.0 hours of continuing education credit for the HCCP designation and for the following 12 designations: CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM.

    Cancellation and Refund Policy: No refunds are issued for webinar replays upon purchase. However, NAHB regularly reviews these products and reserves the right to remove replays that are no longer current. If you are unable to view a replay during your 12-month access period, please contact Deborah Krat at EdWebinars@nahb.org

  • Basics of Building Online

    Contains 12 Component(s), Includes Credits

    The online Basics of Building course builds your housing industry expertise by learning about the residential construction process from the ground up! Those in home building and construction-related fields, like vendors, suppliers, brokers, retailers, builder/remodeler company staff, REALTORs and others will learn what it takes to build or remodel a home. The level of content in this on-demand course is for the novice learner. Please note: If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    Build your housing industry expertise by learning about the residential construction process from the ground up! Those in housing and construction-related fields, like vendors, suppliers, brokers, retailers, builder/remodeler company staff, REALTORs® and others will learn what it takes to build or remodel a home. With that knowledge, you will learn how to build more effective and profitable relationships with the builders and remodelers you work with. 

    As a graduate of this course, you will be able to:

    • Describe product types, current trends and stakeholders in the residential construction industry
    • Contrast and elaborate on the sales and marketing functions of the residential construction industry
    • Articulate the criticality and complexity of land acquisition and development
    • Outline types of financial tools available to support building and remodeling projects
    • Assess strategies to strengthen the relationship between suppliers and builders/remodelers
    • Explain the critical path of steps in the residential construction process
    • Describe the importance of post-construction activities: closing, customer care and after-the-sale service

    Continuing Education Hours: 6.0

    Designations: CGA,CGP, Master CSP

    Continuing Education Credits: CAPS, CGA, CGB, CGR, GMB, CSP, Master CSP, CMP, MIRM

    Important Registration Details: 

    You have one year to complete the course and take the exam.  If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser.

    This course is non-transferrable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course.  If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now.

    Refund Policy: No refunds are issued for on-demand courses upon purchase. 

    Any questions or need more information? Please contact ElearningHelp@nahb.org

  • Business Management for Building Professionals (Online)

    Contains 11 Component(s), Includes Credits

    Learn the management skills that give industry leaders the edge. This on-demand course will give you a solid foundation for managing small- to medium-sized building/remodeling and service companies. Learn critical elements, from planning to evaluating progress, and receive practical tips and tools for managing a business successfully. You’ll get a solid grasp of business best practices and practical tools of value whether you are a new or experienced business owner. The level of content in this on-demand course is for the novice learner.

    Learn the management skills that give industry leaders the edge. This on-demand course will give you a solid foundation for managing small- to medium-sized building/remodeling and service companies. Learn critical elements, from planning to evaluating progress, and receive practical tips and tools for managing a business successfully. You’ll get a solid grasp of business best practices and practical tools of value whether you are a new or experienced business owner.

    By completing this course, you will be able to:

    • Describe how to plan effectively for achieving business success
    • Describe the organization and processes that a company needs to have in place to run effectively
    • Identify tools and techniques to effectively execute the planning, management, and performance evaluation required for long term business success
    • Identify common business challenges and ways to overcome them
    • Examine best practices in how to create, implement, and manage efficient, effective construction processes and systems

    NAHB Continuing Education: 6 hours toward CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP and MIRM

    Required for NAHB Designations: CGA, CGB, CGP, CGR, Master CGP

    AIA: 6 AIA/CES LU

    Course ID: BMBPO2018

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    The National Association of Home Builders is a Registered Provider with The American Institute of Architects Continuing Education Systems. Credit earned upon completion of this course will be reported to CES Records for AIA members by the Provider. Certificates of Completion for non-AIA members are available upon request.

    Important Registration Details: 

    Please note: You have one year after purchase to complete the requirements of this course.

    This course is non-transferrable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now.

    Refund Policy: No refunds are issued for on-demand courses upon purchase.

    Any questions or need more information? Please contact ElearningHelp@nahb.org

  • High Performance Building for Building Professionals

    Contains 19 Component(s), Includes Credits

    Implementing cost-effective green building into your construction practices requires a whole-house approach to building science. In this course, you will learn how to apply green building practices in the construction of a new home, remodel, site development or multifamily project. With a focus on flexibility, a sound knowledge base and cost-effective solutions, the course provides the tools for a successful green project, and includes a review of the newly revised ICC/ASHRAE 700-2015 National Green Building Standard™. This course can be taken in its entirety or you may choose to take one to ten different modules focused on a specific high performance topic. The level of content in this on-demand course is for the novice learner.

    Cost-effective green building into your construction practices requires a whole-house approach to building science. In this course, you will learn how to apply green building practices in the construction of a new home, remodel, site development or multifamily project. With a focus on flexibility, a sound knowledge base and cost-effective solutions, the course provides the tools for a successful green project and includes a review of the newly revised ICC/ASHRAE 700-2015 National Green Building Standard™ (NGBS). This course can be taken in its entirety or you may choose to take one to 10 different modules focused on a specific high performance topic.

    By completing this course, you will be able to:

    • Integrate sound building science principles and a whole-house approach into the design, construction and remodeling process.
    • Analyze an array of water-, resource- and energy-efficiency solutions and techniques as well as indoor environmental quality practices.
    • Examine specific practices in each chapter of the NGBS.
    • Explore how to market and sell in the expanding green home marketplace.

    This course is registered with AIA CES for continuing professional education and qualifies for 12.00 LU/HSW Hours.

    Course ID: HPBBP00

    NAHB Continuing Education: 12 hours toward CAPS, CGA, CGB, CGP, CGR, CMP, CSP, , GMB, GMR, , Master CGP, Master CSP and MIRM. NAHB Designations: CGA, CGB, CGP, GMR, Master CGP, Master CSP 

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    The National Association of Home Builders is a Registered Provider with The American Institute of Architects Continuing Education Systems.  Credit(s) earned on completion of this course will be reported to AIA CES for AIA members.  Certificates of Completion for both AIA members and non-AIA members are available upon request.


    Important Registration Details:

    Please note: You have one year after purchase to complete the requirements of this module. If you experience any issues with Adobe Flash when accessing the on-demand course or module, please try the Mozilla Firefox Web browser. This course is non-transferable.  Do not use another individual’s login information to register for this course.  

    You must login to nahb.org as yourself to receive a certificate of completion and credit for this course.  If you are registering as a member, please use a PIN tied to your legal name. NAHB PINs are tied to a person, not a company. If you are not registered on nahb.org, Create Your Login now. 

    Refund Policy: No refunds are issued for on-demand courses upon purchase. Any questions or need more information? Please contact ElearningHelp@nahb.org

  • Making the Grade with Domestic and Imported Lumber

    Contains 1 Component(s)

    The recent import tariffs on lumber from Canada have generated higher interest among many builders in importing lumber from other countries that may or may not have properly graded the imported wood for structural use. Grading and inspection agencies accredited by the American Lumber Standard Committee (ALSC) develop lumber design values and provide grade stamps that assure builders and building officials that the lumber they are using has the desired structural properties. This webinar replay will provide an overview of the ALSC, its activities and the lumber grading process, including how lumber from both the U.S. and Canada is graded, as well as how lumber imported from outside North America can be graded for use under U.S. building codes and standards.

    The recent import tariffs on lumber from Canada have generated higher interest among many builders in importing lumber from other countries that may or may not have properly graded the imported wood for structural use. Grading and inspection agencies accredited by the American Lumber Standard Committee (ALSC) develop lumber design values and provide grade stamps that assure builders and building officials that the lumber they are using has the desired structural properties. This webinar replay will provide an overview of the ALSC, its activities, and the lumber grading process, including how lumber from both the U.S. and Canada is graded, as well as how lumber imported from outside North America can be graded for use under U.S. building codes and standards.

    Participants in this webinar replay will:

    • Review the history of the American Lumber Standard Committee, its makeup and its activities
    • Examine the process by which lumber is graded for structural purposes and how design values are determined
    • Explore how lumber imported from outside North America can be evaluated and graded for use in buildings constructed to the International Building Code and International Residential Code

    Speaker: David E. Kretschmann, President, American Lumber Standard Committee

    NAHB Continuing Education: 1.0 hours of continuing education credits for the following 12 designations - CAPS, CGA, CGB, CGP, CGR, CMP, CSP, GMB, GMR, Master CGP, Master CSP, MIRM

    Cancellation and Refund Policy: No refunds are issued for webinar replays upon purchase. However, NAHB regularly reviews these products and reserves the right to remove replays that are no longer current. If you are unable to view a replay during your 12-month access period, please contact Deborah Krat at EdWebinars@nahb.org.

    David Kretschmann

    President, American Lumber Standard committee

    In November of 2016 I was elected President of the American Lumber Standard Committee. I the chief executive officer and oversee the day to day operations of the American Lumber Standard Committee.  Prior to this position I had 30 years of experience as a research engineer in the Engineering Properties of Wood, Wood Based Materials and Structures research work unit at the USDA Forest Products Laboratory. I worked in the area of In-grade testing, juvenile wood research, and fundamental property relationships. I was responsible for conducting research directly related to safe wood products utilization, including: the effects of juvenile wood on physical and mechanical properties of solid and composite lumber, ways of monitoring structural lumber properties for change, finding innovative uses of forest thinning, improving the durability of wooden baseball bats, and modeling the impacts of cell structure on the physical and mechanical properties of solid and composite lumber.