NAHB Learning
Catalog
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Contains 5 Component(s), Includes Credits Includes a Live Web Event on 11/10/2026 at 9:00 AM (EST)
This course builds on the CAPS I & II courses (which are recommended) by introducing design solution techniques, innovative products and best practices for product installation for CAPS professionals to use when creating livable spaces in which to age in place. Participants will engage in hands-on activities from real case studies to apply material learned in all CAPS courses.
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
By completing this course, participants will be able to:
- Create comprehensive designs for aging in place projects.
- Become familiar with available innovative and specialized products.
- Practice design and installation for key components of in AIP home design.
- Implement techniques of budget integration into design and product selection
- Identify common missteps for design and installation of AIP solutions.
- Review and apply solutions for common single-room modification cases
- Identify common installation considerations for modifications of a specified space.
- Prioritize solutions in a whole house multi-generational case study while being compliant with budgetary constraints with consideration given to phased construction application.
- Prioritize individual tasks relative to a project's budget and urgency.
NAHB Credit: This course is required for the NAHB Certified Aging in Place Specialist (CAPS) designation
6 AIA/CES LU: The National Association of Home Builders is a Registered Provider with The American Institute of Architects Continuing Education Systems. Credit earned on completion of this event will be reported to CES Records for AIA members by the Provider. Certificates of Completion for non-AIA members are available upon request. Please complete the AIA/CES Course Attendance Form that is available for download as a handout if you would like AIA credit for this course and email it to Tatiana Molina at [email protected].
NAHB is a Registered Provider with the American Occupational Therapy Association, Inc. The assignment of AOTA CEUs does not imply endorsement of specific course content, products or clinical procedures by AOTA. Education distributors who would like to offer CEUs to their students for approved courses must inform NAHB at the same time the course(s) is scheduled. This class provides 0.6 continuing education credits for AOTA.
Important Registration Details:
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login now. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313You will have access to course materials, including the course test, for 30 days after the conclusion of the live sessions.
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class).
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- All Users - $379
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 11/05/2026 at 1:00 PM (EST)
Turn estimating from guesswork into a precision instrument. In this course, you will learn how to move from scope definition to quantity takeoffs to fully developed costs with clarity and confidence. Walk away with a structured approach you can use immediately to build accurate, reliable estimates that support smarter bids and stronger project outcomes.
Build a rock-solid foundation in construction estimating and learn how to develop accurate, complete project budgets from the ground up. >span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW258169825 BCX0">managers and construction professionals who want to strengthen their estimating process and improve cost reliability.
You will explore how scope definition, quantity takeoffs and cost development work together to create a dependable estimate. The course walks through how to interpret plans, specifications, inclusions and exclusions, so you can clearly define project scope, avoid gaps and improve coordination with trade partners.
Through a structured estimating process, will learn how to select the right estimating methods based on project phase and available information. You will practice performing accurate quantity takeoffs and organizing costs into clear, detailed breakdown structures that capture direct costs, indirect costs and general conditions.
By the end of the course, you will know how to assemble, validate and communicate a complete estimate that stands up to real-world scrutiny. You will walk away with practical tools and a repeatable process to improve accuracy, reduce risk and support better decision-making across bidding and project execution.
By the end of this course, you will be able to:
- Define and interpret project scope using plans, specifications, inclusions and exclusions
- Select and apply estimating methods, including rough, assembly and detailed estimating
- Execute a structured estimating process from takeoff >span class="NormalTextRun SCXW208286517 BCX0">final pricing
- Perform accurate quantity takeoffs and avoid common errors
- Build organized cost breakdown structures, including direct and indirect costs
- Incorporate trade partner and vendor pricing into your estimate
- Assemble, validate and clearly communicate a complete, reliable estimate.
Important Registration Details:
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login at www.nahb.org/register. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class).
Please contact [email protected] with any questions
$i++ ?>Donny Mack, CGR, CGB, GMB, CAPS, CSP, CGP
President and CEO
Mack Professional Inc./Beaver Builders
Donny Mack is the founder and CEO of Mack Professionals, Inc., a general contracting company which serves a wide and diversified client base from residential remodels and custom homes to commercial remodeling and construction. He earned his Associates in Science degree from Frank Phillips Jr College, studied marketing at Texas Tech, and earned his Strategical Management BBA degree from the University of North Texas in Denton. Some of the additional training Donny has completed includes the SBA Emerging Leaders Executive Training Initiative and Goldman Saks 10,000 Small Businesses. Donny has earned many awards, local and national, for educational outreach and working with others individually and through organizations across the country. He enjoys outdoor sports and activities, classic cars and in his spare time, he really likes writing about himself in third person
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- All Users - $279
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Contains 5 Component(s), Includes Credits Includes a Live Web Event on 11/03/2026 at 9:00 AM (EST)
To help home owners make their home a safe and comfortable living environment for the long term, many responsive and innovative products are emerging and service providers are focusing their businesses on creating new homes and renovations that provide design flexibility, pleasing aesthetics, high function and usability for all people, without regard to age, income or ability level, and regardless of life’s changes and challenges. This course enables participants to identify common challenges and understand attractive design concepts that create a safe and comfortable environment for clients who want to age in place (AIP) as well as individuals who have a condition that requires home modifications or equipment. This class will be held from 9-5 ET. Please contact [email protected] with any questions.
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
By completing this course, participants will be able to:
- Identify special considerations for estimating, scheduling and executing livable home and AIP jobs while the client is in residence.
- Identify legal and contractual considerations for building professionals providing livable home and AIP design solutions for residential clients.
- Describe the categories of design and how they relate and apply to the three AIP market segments.
- Describe specific design concepts for the livable home and AIP client. The course presents various methods and techniques for modifying home design, from the perspective of new construction and retrofitting.
NAHB Credit: This course is required for the NAHB Certified Aging in Place Specialist (CAPS) designation
6 AIA/CES LU: The National Association of Home Builders is a Registered Provider with The American Institute of Architects Continuing Education Systems. Credit earned on completion of this event will be reported to CES Records for AIA members by the Provider. Certificates of Completion for non-AIA members are available upon request. Please complete the AIA/CES Course Attendance Form that is available for download as a handout if you would like AIA credit for this course and email it to Tatiana Molina at [email protected].
NAHB is a Registered Provider with the American Occupational Therapy Association, Inc. The assignment of AOTA CEUs does not imply endorsement of specific course content, products or clinical procedures by AOTA. Education distributors who would like to offer CEUs to their students for approved courses must inform NAHB at the same time the course(s) is scheduled. This class provides 0.6 continuing education credits for AOTA.
Important Registration Details:
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login now. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313You will have access to course materials, including the course test, for 30 days after the conclusion of the live sessions.
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class).
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- All Users - $379
- *Further discounts may apply once you log in.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/29/2026 at 1:00 PM (EDT)
Turn scheduling from a daily headache into your project’s control tower. In this course, you will learn how to build clear, realistic timelines that keep trades aligned, prevent delays and keep jobs moving from kickoff to closeout. Walk away with practical tools you can use immediately to plan smarter, track progress with confidence and deliver projects on time.
Master the fundamentals of construction scheduling and learn how to plan, manage and >span class="NormalTextRun SCXW95576748 BCX0">projects on time. This practical course is designed for builders, remodelers, project managers and trade professionals who want to create clear, effective schedules that support every phase of a project.
You will explore how construction schedules improve planning, communication, coordination and overall project execution. The course breaks down key schedule types, components and methods, helping you understand how to build timelines that work in real-world construction environments.
Through real-world scenarios, you will also learn how to navigate common scheduling challenges, including trade coordination, contract requirements and builder-specific constraints that impact timelines and project performance.
By the end of this course, you will know how to create structured project schedules with defined milestones, realistic durations and clear sequencing. You will walk away with tools you can immediately apply to improve workflow, track progress and keep projects moving forward efficiently.
What You Will Learn in This Scheduling Course
When you finish this scheduling course, you will be able to:
- Understand how construction scheduling supports planning, communication and project execution
- Identify project activities, sequencing and task dependencies
- Build timelines using durations, lead times and lag times
- Identify the differences between master schedules, milestone schedules, look-ahead schedules and short-interval schedules
- Apply scheduling methods like Gantt charts and Critical Path Method (CPM) basics.
- Coordinate trades and incorporate contract requirements into your schedule.
- Identify and solve common scheduling challenges in residential construction.
Important Registration Details:
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login at www.nahb.org/register. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class).
Please contact [email protected] with any questions
$i++ ?>Tim Lansford
Instructor
Luxury Homes
Tim Lansford, also known as "The Thought Re-Constructor," boasts an impressive three-decade career in construction and real estate. Leading Luxury Homes of Texas, he excels as a builder, real estate broker, and distinguished speaker, leveraging his deep industry knowledge to inspire change in leadership and perception across multiple sectors. Beyond construction, he is a passionate speaker that runs a comprehensive Training and Development Company, focusing on innovative leadership and success strategies. His influential workshops and keynote speeches have captivated audiences nationwide, including notable appearances at NAHB, TAR, SHRM, NARI, AMC, and the International Builder’s Show (IBS). Through his workshops and keynote speeches, Tim challenges and guides professionals to rethink their conventional views on leadership, urging them to adopt innovative strategies for personal and professional development.
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- All Users - $279
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/27/2026 at 2:00 PM (EDT)
Offsite construction can help builders deliver housing faster, but understanding building codes and compliance requirements is essential. Explore how codes apply to modular, panelized, concrete, log and timber frame systems. Learn how compliance is verified and what builders need to know before incorporating systems-built construction into their projects. Free registration is available to all after login. To create an account, visit www.nahb.org/register or call the help desk at 202.266.8313 for assistance.
Offsite construction can help builders deliver housing faster, but navigating building codes and verifying compliance can be complex. In this practical webinar, experts from the International Code Council (ICC) explain how building codes apply to modular, panelized, concrete, log and timber frame construction. Learn how these systems are evaluated, what code requirements to consider and how compliance is verified so you can confidently incorporate offsite construction into your projects.
Free registration is available to all after login. To create an account, visit www.nahb.org/register or call the help desk at 202.266.8313 for assistance.
Who Should Attend This Offsite Construction & Building Codes Webinar
This webinar is ideal for:Home builders and developers.
Remodelers and residential construction professionals.
Builders currently using or considering systems-built construction.
Offsite construction manufacturers.
Building code officials.
Other industry professionals who want to understand building code requirements and compliance for offsite construction better.
What Will You Learn in Offsite Construction & Building Codes: What Builders Need to Know?
Identify the primary systems-built construction methods used in residential construction, including volumetric modular, panelized, concrete/ICF and log and timber frame systems.
Explain how applicable building code requirements are applied to different systems-built construction approaches.
Describe the roles and responsibilities of manufacturers, builders, code officials and third-party entities in verifying code compliance.
Compare common compliance verification pathways for factory-built and site-assembled building systems.
Learn how code compliance is evaluated and verified for systems-built housing.
Explore how understanding code requirements can help streamline the use of offsite construction.
Gain practical insights from NAHB and International Code Council experts on navigating building codes for offsite construction.
This webinar is co-hosted with the International Code Council$i++ ?>
Matt Belcher
Government Relations Manager
International Code Council
$i++ ?>Ryan Colker, J.D., CAE
Executive Director, Energy, Resilience & Innovation
International Code Council
Ryan Colker is the Executive Director, Energy, Resilience & Innovation at the International Code Council. Colker works to identify emerging issues in the building industry, including how new technologies can be leveraged by codes and standards, methods to modernize the application of building regulations, and the development of new business strategies that support members and building safety professionals. Prior to the Code Council, Colker was the Vice President of the National Institute of Building Sciences, where he led the Institute’s efforts to improve the built environment through collaboration of public and private sectors. Before that, he was the manager of Government Affairs at ASHRAE. Colker holds a Juris Doctor degree in Environmental & Administrative Law from George Washington University Law School in Washington, D.C., and a Bachelor of Arts in Environmental Policy from the University of Florida, Gainesville, Fla.
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Contains 3 Product(s)
Take all the classes you need for your CAPS credential in one go, and get a 10% discount! The Certified Aging-in-Place Specialist (CAPS) designation program teaches the technical, business management, and customer service skills essential to competing in the fastest growing segment of the residential remodeling industry: home modifications for the aging-in-place. The baby boom generation has many choices as this large population of potential clients for remodelers, builders, contractors and occupational therapists considers where to live — but overwhelmingly, seniors would prefer to stay in their own homes. The CAPS designation offers your potential clients what they need most: reassurance that you’ll help them make the choices that will help them stay in their homes safely and securely. In addition, the CAPS designation helps you make your clients’ homes more “visitable.” Even if the home owners don’t think they need additional task lighting, grab bars, and other home modifications for their own use, their family members and visitors might. CAPS helps you help your clients make the right choices, and it gives you more security in remodeling market niche that’s continuing to grow in popularity. Questions? Email [email protected]
By Purchasing this course, you will enroll in the following classes:
CAPS I: October 23, 9-5pm ET
CAPS II: November 3, 12, 9-5pm ET
CAPS III: November 10, 9-5pm ET
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
Important Registration Details:
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login now. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313You will have access to course materials, including the course test, for 30 days after the conclusion of the live sessions.
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class). NAHB reserves the right to cancel classes. You will be notified with 24 hours notice and offered a full refund or transfer to another class instance.
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Contains 5 Component(s), Includes Credits Includes a Live Web Event on 10/27/2026 at 9:00 AM (EDT)
Millions of Americans are living longer and more active lives. Because they are embracing newly found and changing lifestyles, they need to revitalize their home environment. Identifying this burgeoning opportunity and then developing the skills to interact with this market can help you grow your business dramatically. This course equips participants with the knowledge and tools to effectively market and sell services to the aging-in-place (AIP) market. This class will be held from 9-5 ET. Please contact [email protected] with any questions.
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
By completing this course, participants will be able to:
- Identify access points and marketing opportunities within targeted AIP market segments.
- Explain how allied professionals can collaborate effectively to serve a targeted AIP market.
- Identify common challenges of functioning in a real-world environment for the AIP population.
- Enhance the client consulting process with effective needs assessment and communication techniques.
NAHB Credit: This course is required for the NAHB Certified Aging in Place Specialist (CAPS) designation
• NAHB is a Registered Provider with the American Occupational Therapy Association, Inc. The assignment of AOTA CEUs does not imply endorsement of specific course content, products or clinical procedures by AOTA. Education distributors who would like to offer CEUs to their students for approved courses must inform NAHB at the same time the course(s) is scheduled. This class provides 0.6 continuing education credits for AOTA.
Important Registration Details:
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login now. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313You will have access to course materials, including the course test, for 30 days after the conclusion of the live sessions.
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class).
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- All Users - $379
- *Further discounts may apply once you log in.
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/22/2026 at 1:00 PM (EDT)
Turn your numbers into a profit engine instead of a post-mortem report. In this course, you’ll learn how to connect estimates, budgets and accounting into a clear job costing system that exposes real costs, protects margins and keeps every project financially on track from start to finish
Job Costing Fundamentals: Tracking Dollars on the Job Site
Build a job costing system that tracks costs and actively drives profitability. This course delivers a practical, systems-based approach to job costing, showing you how to connect estimating and budgeting into one cohesive process that supports better decisions and stronger financial performance. and
Register Now.
You’ll learn how to translate estimates into accurate job cost budgets using the NAHB Chart of Accounts and establish a clear workflow from pre-construction through job completion. The course focuses on assigning every dollar correctly, from direct labor to overhead and indirect costs, so you can see true cost of sales and job-level profitability in real time.
Through real-world applications, you’ll develop the financial skills needed to manage labor burden, analyze billable hours, recover overhead and maintain healthy gross profit margins. You’ll also explore how to use variance analysis, job progress reviews and post-job audits to catch issues early, fix estimating gaps and prevent profit erosion before it’s too late.
By the end of this course, you’ll have the tools to “know your numbers,” including breakeven analysis, markup strategies and performance tracking by job type, team and execution. You’ll walk away with a job costing system that supports consistent profitability and long-term business health.
What You’ll Learn in This Job Costing Course
Analyze overhead, breakeven points, markup and gross profit targets to make informed financial decisions.When you finish this course, you’ll be able to:
- Define and implement a complete job costing process that aligns estimates, job cost budgets and the NAHB Chart of Accounts.
- Accurately capture and allocate labor, labor burden and indirect costs to reveal true cost of sales and profitability.
- Match estimates to job cost budgets using unitized pricing, assemblies and logical naming conventions for field and office alignment.
- Perform variance analysis throughout the job lifecycle to identify estimating errors, operational issues and margin slippage.
Analyze overhead, breakeven points, markup and gross profit targets to make informed financial decisions.
Important Registration Details:
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login at www.nahb.org/register. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class).
Please contact [email protected] with any questions.
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- All Users - $279
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/15/2026 at 1:00 AM (EDT)
It may not be the flashiest topic, but the financial health of your company is the backbone of its success! Learn the basics of accounting that will enable you to track and analyze costs and communicate about them effectively. A great starting point that allows you to explore terminology and best practices for a healthy financial scorecard. This half-day course is held from 1-4 ET. Questions? Email [email protected].
This live class is intended to be interactive. Please ensure you are in an environment that allows you to participate and that your camera and microphone are working.
Due to the live, interactive nature of this course, no recordings will be available.
By completing this course, participants in this course will be able to:
- Define concepts and terminology basic to construction business accounting
- Describe the value and use of common financial reports in measuring business performance, job cost accounting and variance analysis
- Explain the importance and process of measuring and analyzing job cost against performance
- Identify the essentials of operating capital funding methods
- Identify common construction and permanent mortgage products and the relative builder/client positions
- Recognize the differences between active and passive income endeavors
- Access templates for a personal budget, a company budget, a chart of accounts, an income statement and balance sheet reports
NAHB Credit: This class is eligible for 3 continuing education credits
Additional Credit Information:
3 AIA/CES LU: NAHB is a Registered Provider with the American Institute of Architects (AIA) Continuing Education Systems. Credit earned on completion of this course will be reported to CES Records for AIA members by NAHB. Certificates of Completion for non-AIA members are available upon request.
Important Registration Details:
This course is non-transferable. Do not use another individual’s login information to register for this course. You must login to nahb.org as yourself to receive your certificate of completion and credit for this course. If you are not registered on nahb.org, create your login now. If you are having issues with your login, please contact our help desk at [email protected] or 202.266.8313
To get access to membership pricing as a peer member under an employer’s membership, please reach out to our help desk at [email protected] or 202.266.8313
You will have access to course materials, including the course test, for 30 days after the conclusion of the live sessions.
Cancellation and Refund Policy: You may cancel your registration and request a refund by emailing [email protected] until the day of the scheduled live class. If requested after the class has begun a fee will be charged ($25 for a 3-hour class, $50 for a 6-hour class).
$i++ ?>Tim Lansford
Instructor
Luxury Homes
Tim Lansford, also known as "The Thought Re-Constructor," boasts an impressive three-decade career in construction and real estate. Leading Luxury Homes of Texas, he excels as a builder, real estate broker, and distinguished speaker, leveraging his deep industry knowledge to inspire change in leadership and perception across multiple sectors. Beyond construction, he is a passionate speaker that runs a comprehensive Training and Development Company, focusing on innovative leadership and success strategies. His influential workshops and keynote speeches have captivated audiences nationwide, including notable appearances at NAHB, TAR, SHRM, NARI, AMC, and the International Builder’s Show (IBS). Through his workshops and keynote speeches, Tim challenges and guides professionals to rethink their conventional views on leadership, urging them to adopt innovative strategies for personal and professional development.
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- All Users - $279
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Contains 3 Component(s), Includes Credits Includes a Live Web Event on 10/13/2026 at 3:00 PM (EDT)
Even the best-built home can lead to an unhappy client when expectations don't match reality. Learn how to proactively educate buyers to prevent misunderstandings, build trust, improve customer satisfaction and generate more referrals and sales for your business. Gain practical strategies for communicating clearly about budgets, schedules, changes, closing and warranty service. Exclusively for NAHB Members & Credential Holders: Free registration for members after login. If you have not set up your NAHB account, please visit: www.nahb.org/register or call 202.266.8313.
Even the best-built home can lead to an unhappy client when expectations don't match reality. For custom builders and remodelers and single-family builders, proactive buyer education can help prevent misunderstandings about budgets, allowances, schedules, change orders, inspections, closing and warranty service.
In this candid webinar, industry experts share practical strategies for setting expectations, communicating through uncertainty and turning better-informed clients into satisfied homeowners, stronger referrals and repeat business.
Also learn how to use Buying Your New Home, A Guide to Home Buying, Second Edition, from NAHB BuilderBooks, as a third-party resource to support your customer education and communication process.
Exclusively for NAHB Members & Credential Holders: Free registration for members after login. If you have not set up your NAHB account, please visit: www.nahb.org/register or call 202.266.8313.
Who Should Attend This Webinar
This webinar is ideal for residential construction professionals who work directly with home buyers and homeowners, including:
Custom builders.
Remodelers.
Single-family builders.
Architects and designers.
Sales and marketing professionals.
Construction and customer service leaders.
Business owners and executives who want to improve customer satisfaction, referrals and sales.
What Will You Learn in Closing the Expectation Gap?
Identify the most common points where client expectations become misaligned during the home-building and remodeling process.
Explain budgets, allowances, contracts, schedules, design decisions, change orders, inspections, closing and warranty service in clear, homeowner-friendly language.
Build a repeatable expectation-setting and communication process across sales, design, construction and post-closing service.
Learn how proactive buyer education can build trust, improve customer satisfaction and generate more referrals.
Use a third-party buyer-education resource to complement your contracts, procedures and client communications.$i++ ?>Greg Hardwick (Moderator)
President and Owner
Hardwick General Contracting
Greg Hardwick, P.E., is President and Owner of Hardwick General Contracting, a nationally recognized custom home builder serving Central Florida. With 35 years of experience in the multimillion-dollar construction industry—including leadership roles with Fortune 500 companies—Greg is dedicated to delivering high-performance, luxury homes tailored to each client’s lifestyle. He is a Past President of the Master Custom Builder Council and the Greater Orlando Builders Association. He currently serves on the Leadership Council for the National Association of Home Builders, the Builder 20 Executive Committee, and as 2nd Vice-Chair of the Custom Home Builders Committee. Greg has been honored with multiple industry awards, including NAHB Project of the Year, Builder of the Year, and Remodeler of the Year at local and state levels.
$i++ ?>Chad Hackmann
Regional Partner
Alair Homes
Chad Hackmann is a regional partner with Alair Homes, where he leads award‑winning custom home building and remodeling teams in Arlington, Va., Falls Church, Va., and Washington, D.C., while supporting the franchise’s expansion across the D.C. metro area. With nearly 30 years in the construction industry, Hackmann began his career in Washington, D.C., before launching his own firm in 2006 and later joining Alair Homes in 2017.
$i++ ?>Kevin Harris
Director of Sales & Marketing
AGS Stainless
$i++ ?>Peter L. Pfeiffer
Founding Principal Architect
Barley | Pfeiffer Architecture
Peter is an Architect, Author, Building Scientist and Realtor who is among the earliest American architects to be named a Fellow of the American Institute of Architects for his life-long achievements in developing climate-responsive design & building strategies. He was instrumental in the creation of Energy Star, and the nation’s first Green Building program. Peter is the founder of Barley | Pfeiffer Architecture, whose work has been published in such diverse venues as the Washington Post, Fine Homebuilding and featured on The Discovery Channel and This Old House. Residential Architect magazine cited him as one of the ten most influential residential architects of the decade - back at the turn of the century… He is a frequent speaker at national and international conferences on architecture, building development, and climate change. Peter has been nominated for the prestigious Hanley Award for his meaningful efforts to advance green building in North America. He has been honored as the "National Green Advocate of the Year” by the National Association of Home Builders and named the ”Green Superhero of the Year” recently at the International Building Show. More recently he has been selected to speak at the prestigious SXSW conference addressing how architectural design decisions interact with climate & social action.
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